India’s information technology (IT) and IT-enabled services (ITeS) industry has crossed a historic milestone: $250 billion in revenue, $200 billion of which came from exports. According to a recent industry analysis, this surge underscores India’s growing global leadership in digital talent and innovation. But despite all this progress, it’s important not to lose sight of what matters. Behind every data point and every milestone are people whose work is driven by purpose.
Today’s story is about one such person: Saurav Sharma, a software engineer with over 15 years of experience across public and private sectors in the U.S. and India. He holds a Master’s in Information Technology and Management from Clark University and has worked with major organizations including Deloitte, Caterpillar, the Federal Aviation Administration, Actionet, Walmart, Fidelity Investments, J.B. Hunt, Inovalon, and Bank of America. He has led critical government technology projects, including healthcare platforms under the Affordable Care Act, state benefits systems, and international aviation control systems. He is a member of IEEE and Hackathon Raptors, a Cases & Faces 2025 award winner for engineering in e-commerce, and a judge for the Globee Awards for Technology. Sharma regularly conducts developer training seminars, reviews code across various levels, and plans to pursue a Ph.D. in artificial intelligence and machine learning.
Starting at Home, Building for the World
Across India, in cities and small towns alike, people are quietly developing technical skills that power the country’s rise in the global tech economy. One such professional is Saurav Sharma, who grew up in a small town in Madhya Pradesh and later earned degrees in engineering and IT management from India and Clark University in Boston. Without elite connections, he broke into the U.S. tech sector through skill and dedication, working on public sector projects that improved healthcare, insurance, and benefit systems for real-world impact.
“Looking back, I think persistence and focus helped the most,” says Mr. Sharma. “There were times when it was tough — long hours and new surroundings — but striving to do better always kept me going. And I had a family, which meant a lot.”
Public service fueled by Indian talent
It’s a misconception that Indian professionals abroad contribute only to corporate technology. Increasingly, they are helping to build and improve public systems—government platforms, health portals, and digital services used by millions of people.
Saurav Sharma’s early work in the United States reflects this shift. At Deloitte, he joined a large project for the Virginia Department of Human Services, which involved improving the software used to deliver public benefits, including medical assistance, unemployment payments, and food support. When the project was behind schedule, he identified key technical issues and worked overtime to bring it back on track, later contributing to similar programs in Michigan and New Mexico.
“One major challenge was the tightly coupled architecture. Small changes affected other modules, and without automated testing, every update required time-consuming manual checks. Compliance rules were also hard-coded and inconsistent, causing frequent processing errors,” explains Saurav.
Crossing Borders, Connecting Systems
Indian professionals are increasingly taking on projects with global reach—from banking infrastructure to international logistics. Saurav Sharma’s work with the Federal Aviation Administration is a clear example. On a U.S. government project, he collaborated with Swiss officials to adapt American aviation software for use in Europe, aiming to enhance the tracking and management of international flights. He built software interfaces and core systems that enabled real-time flight data sharing between U.S. and Swiss air traffic controllers. This improved coordination for takeoffs, landings, gate assignments, and routes, especially for transatlantic flights. Although technically complex, the project had a straightforward purpose: to facilitate smoother cooperation between countries. And Saurav Sharma’s code made that possible.
“The challenge was both technical and regulatory,” says Saurav. “In my role as a lead systems engineer on the project for the Federal Aviation Administration, I was responsible for designing and implementing the cross-border data-sharing infrastructure. The U.S. and Switzerland used different data formats, protocols, and privacy standards. We built interfaces that ensured real-time synchronization while meeting the requirements of both countries, especially for passenger data.”
From Engineer to Architect
Many Indian tech professionals are now stepping into leadership roles—planning system architecture, guiding developer teams, and making decisions that shape how millions interact with technology in fields like banking, healthcare, and digital services.
For Saurav Sharma, this transition came naturally. After years of delivering results on public sector projects, he began leading system design with a focus on both technical accuracy and long-term business goals. By 2021, he became an Enterprise Architect at Bank of America, responsible for shaping the evolution of complex systems. In 2023, he assumed a leadership role at Baanyan Software Services, where he enhanced internal operations and mentored junior engineers. His impact led to promotions—first to vice president and then to partner.
“Behind every system we build, someone is using it to solve a real problem,” says Sharma. “If our work makes their lives easier, even just a little bit, then it’s worth it.”
Thus, Saurav Sharma’s career reflects how tech professionals are shaping systems that matter across sectors and borders. His work shows that real impact comes from purpose.
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